2013 Bonnaroo Access Guide
For Patrons with Disabilities
Updated: May 18, 2013
See link to new Service Animal Policy.
PLEASE READ THIS INFORMATION CAREFULLY, even if you have read it in previous years. If you continue to have questions after reading this guide, write to Bonnaroo’s Access Consultant, Laura Grunfeld of Everyone’s Invited, at access at bonnaroo dot com.
TABLE OF CONTENTS
SECTION 1: What’s New in 2013 and Deadlines
SECTION 2: Access Information
SECTION 3: Services for Patrons With Mobility Disabilities
SECTION 4: Services for Patrons Who Are Deaf or Hard of Hearing
SECTION 5: Services for Patrons Who Are Blind or Have Low Vision
SECTION 6: Service Animals
SECTION 7: Medical Considerations
SECTION 8: Other Access Program Tips
SECTION 1: What’s New in 2013 and Deadlines
• NEW Service Animal Policy. See new Service Animal Policy HERE.
• NEW Pacemaker procedure. See Section 7.
May 23 – Deadline to Request Accommodations: Most deadlines are May 23 but it helps us immensely if you make your request as soon as possible. We may not be able to accommodate requests coming in after May 23. Make your request to access at bonnaroo dot com unless otherwise noted. See more details in Access Guide below.
- Shuttle service from the airport, randy at thetargetcompanies dot com – Page 3.
- Vehicle pass for Accessible Camping Area – Page 3.
- Motorized wheelchair & scooter reservations – June 4, email gjarrell at respathome dot net with “Bonnaroo” in the subject line, or call 931-723-3780 x 11 – Page 6.
- Request to bring Mobility Device other than wheelchair or 3-4 wheeled scooter – Page 6.
- Sign language interpreter: TODAY is best, May 16 is OK, May 23 at the latest – Page 9.
- Assistive Listening Device – Page 9.
- Braille copy of programming information -Page 9.
- Guided tour for patrons who are blind – Page 9.
- Service animal camping – Page 10.
- Overnight power for medical device such as CPAP or breathing machine – Page 11.
- Any other accommodations not listed, ASAP – page 12.
SECTION 2: Access Information
Pre-festival Questions: Email Bonnaroo’s Access Consultant, Laura Grunfeld, at access at bonnaroo dot com
Questions During the Festival: The Access Center. The staff and volunteers at the Access Center are available to answer questions and assist in other ways as needed. The Access Center is located in a tent within the Accessible Camping Area near the main entrance to Centeroo, across Fifth Avenue from the Fire Tower. The Access Center provides information regarding Bonnaroo’s services for people with disabilities as well as offering a place to relax in the shade and chill out for a while. Please stop by to say hello and fill out a survey.
Hours of Operation: 10 AM to 10 PM, fully staffed. 10 PM to 10 AM, skeleton crew.
Compliments or Complaints: When you get to the event, fill out one of our surveys. Or, send an email at any time to access at bonnaroo dot com. We need and appreciate your feedback.
SECTION 3: Services For Patrons With Mobility Disabilities
GETTING TO THE EVENT
Accessible Airport Shuttle: Round-trip accessible shuttle service is available from the Nashville Airport to Bonnaroo on Thursday and Friday of the event, and retuning Monday after the event, beginning at 6:00 AM at the same prices as non-accessible vehicles. (Please see full schedule and pricing on Bonnaroo Website). People with mobility disabilities, who plan to camp in the Accessible Camping Area, must arrange for this shuttle no later than 14 days in advance by emailing randy at thetargetcompanies dot com and copying access at bonnaroo dot com. Include your cell phone number in the email. Lift-equipped transportation is available.
Bonnaroo Package Hotel Shuttle: Shuttle service is available for people who have purchased the Official Bonnaroo Travel Package from the Embassy Suites and Select Inn in Murfreesboro, about 30 miles from Bonnaroo. People with mobility disabilities should contact The Target Companies to arrange for accessible transportation. Please contact The Target Companies, no later than 14 days in advance, at randy at thetargetcompanies dot com.
Vehicle Pass for Route to Accessible Camping: Patrons who have a mobility disability, a government-issued accessible parking tag, and who plan to camp in the Accessible Camping Area, should enter Bonnaroo via Exit 111 or 112 off of I-24. We are issuing a pass that will make it easier for those who are directing traffic to spot these vehicles and to help you be directed to the proper exit. This is NOT a reservation for the Accessible Camping Area. To get this pass, email access at bonnaroo dot com by May 23.
IMPORTANT: Use either Exit 111 or 112 off of I-24. Watch for signs with the wheelchair symbol.
Have your government-issued accessible parking license plate, hangtag, or placard, and your vehicle pass from Bonnaroo, easily visible well before your exit so that the police will direct you to the best entrance.
Those who are traveling WESTBOUND on I-24, from Chattanooga, should use Exit 112, or if that exit is closed, use Exit 111.
Those who are traveling EASTBOUND on I-24, from Nashville, may use Exit 111, or if that is closed, continue on to Exit 127, do a U-Turn, and come back to Exit 112.
Historically, the longest delays for arriving attendees have occurred from 4:00 a.m. to 7:00 p.m. on Thursday. To help reduce delays, the site will open Wednesday at 7:00 p.m. Consider the peak delay times when you plan your trip. Keep in mind that weather can be a factor.
Access Lanes at the Tollbooth: As you approach the tollbooth entrance to Bonnaroo, look for the signs with the wheelchair symbol. Anyone wanting to camp in the Accessible Camping Area should use the Access Lanes at the tollbooths. The Access Lanes are either on the far left or the far right, or on both sides, depending on which entrance you use. Watch for the wheelchair signs.
Make sure that your government-issued accessible parking license plate, hangtag, or placard and your vehicle pass from Bonnaroo are visible. Your companion vehicle must follow directly behind you. The person to whom the tag, placard, or plate was issued must be in the vehicle. In the Access Lanes, we will confirm validity of the accessible parking tag and that the person to whom the tag was issued is in the car. Accessible Camping Stickers are applied to eligible vehicles. If you are not able to get into the proper lane, inform the tollbooth operator that you wish to camp in the Accessible Camping Area. A representative from the Access Program will make his or her way to your vehicle or you will be directed to pull through the tollbooth, park on the side, and wait for assistance.
Accessible Parking Documentation: Accessible parking license plates, placards, and hangtags are issued through each state’s department of motor vehicles. People with mobility disabilities should talk with their doctor to obtain the necessary documentation.
Temporary Accessible Parking Placard: If you have scheduled surgery or have another condition that will limit your mobility during Bonnaroo, talk with your doctor about getting a temporary accessible parking tag.
THE LAW and the PLACARD: We have had reports of some patrons borrowing or otherwise falsely using accessible parking placards or tags. This uses valuable space that we are reserving for patrons who actually have disabilities. It is against the law for anyone to use an accessible parking placard that was issued to another person. It is against the law to duplicate or falsify an accessible parking placard. It is against the law to park in an accessible parking space without a legitimate accessible parking placard.
ACCESSIBLE CAMPING AND DAY PARKING
Enforcement Increased: The Accessible Camping and Day Parking areas are for use by people with mobility disabilities and their guests who have proper documentation and a sticker issued at the Tollbooth. Other vehicles will be towed and tents removed.
Accessible Camping Companion Policy: In the Accessible Camping area, one companion vehicle is allowed to enter along with the vehicle displaying the accessible parking tag. To make sure that there is enough space for all that truly need it, no more than one companion vehicle is allowed. The companion vehicle and the vehicle with the accessible parking tag must go through the tollbooths together (where they will both receive stickers), enter the camping area together and park next to each other. Others may camp elsewhere and visit their friends in the Accessible Camping area but may not bring their vehicles or tents. Vehicles and tents that do not have proper permission will be removed.
RVs with Accessible Parking Tag: RVs with the government-issued accessible parking tag and Bonnaroo Accessible Parking Sticker may park in the Accessible Camping Area. All RVs must purchase an RV pass. Use the Access Lanes at the Exit 111 or 112 tollbooths.
RV Companion Policy: RVs in the Accessible camping area may bring a companion vehicle but, like all RV patrons, must pay the companion vehicle fee. The companion vehicle must arrive immediately following the RV when entering the tollbooths. The companion vehicle must be an automobile, not another RV type vehicle. For questions regarding RVs, trailers, and the like, go to http://www.bonnaroo.com/festival-info/camping/. RV companion autos must have the Accessible Parking sticker issued at the tollbooths or they will be towed.
Accessible Day Parking: Accessible Day Parking is available to those who have the government-issued accessible parking license plate, placard, or hangtag and the Bonnaroo accessible parking sticker. Take Exit #111 from the Interstate. Look for the wheelchair symbol on the signs and use the Access Lane at the tollbooth to be issued the proper sticker. Follow signs for Accessible Day Parking. It is located one to two tenths of a mile from the main entrance to Centeroo. Companion vehicles are not allowed in the Accessible Day Parking area. If you need a shady retreat spot during the day, stop by the Access Center or see “Keeping your Cool” in Section 7 below.
VIP Accessible Camping: The VIP area is also located adjacent to the venue. Within its confines there is an Accessible Camping area situated close to the gate to the Main Stage. Patrons who have purchased a VIP ticket and who have the government-issued accessible parking tag may set up their tent or park their RV in this area. Show your accessible parking tag to VIP gate staff when entering VIP and they will direct you to the correct area.
DESCRIPTION OF THE SITE
Rugged Terrain: We want you to know that it is a challenge to get around this site. Bonnaroo is an outdoor music festival held on a 700-acre farm. Although there are no big hills, this is rough and rugged terrain that is both grassy and bumpy.
Accessible Pathways: There are some gravel roadways, and some accessible pathways but much of the travel is over grass. When it rains, the ground can become muddy. Bonnaroo makes improvements to its accessibility each year. However, due to the size of the venue, Bonnaroo is not able to provide accessible pathways to every activity.
Quite a Lot of Distance: Even though we have brought the Accessible Camping area as close as possible to the main Centeroo entrance, there is still quite a lot of distance between the campground and the various stages. For instance, from the back end of the Accessible Camping area to the Main Stage accessible viewing platform is about 3/5 of a mile. The other performances and activities are closer to the Accessible Camping Area. Within a given day, you might travel back and forth, covering some miles of distance. We give you this information so that you can be properly informed and prepared. We work to make this event as accessible as we can and each year we make improvements to our infrastructure. We hope that you will attend. Please write access at bonnaroo dot com if you have questions.
Safety First: Please operate your mobility device in a safe and courteous manner. Move no faster than the walking speed of the pedestrians around you. Operate your device according to manufacturer’s instructions. Thank you for this consideration.
Scooters, Motorized, and Manual Wheelchair Rentals: Mike and Genie Jarrell and their team at Respiratory at Home will provide the service of renting scooters and motorized and manual wheelchairs to patrons with mobility disabilities. Reservations are required. There are a limited numbers of chairs and scooters available. Call 931-723-3780 x 11 or email gjarrell at respathome dot net to make your reservation. Make requests no later than Monday, June 4.
Golf Cart Shuttle Service: Limited golf cart shuttle service is available for a fee. Shuttles are not allowed within Centeroo. There are three shuttle stops – one at the Access Center, one near the What Stage, and one near the Which Stage. You will still need to come prepared to get yourself around within Centeroo and the camping area.
Power Wheelchairs, Scooters, and Other Devices
What’s Allowed: Only those who have mobility disabilities may use mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility disabilities.
What’s Not Allowed: Bonnaroo is a crowded event. For safety reasons, powered mobility devices that move faster than a walking speed, or are heavier and larger than a wheelchair or scooter, including two-wheeled scooters, golf carts, or all-terrain vehicles, are NOT allowed anywhere on site – not in the camping areas or in the venue.
Other Devices: Other types of mobility devices will be evaluated on a case-by-case basis. To ask permission to bring a powered mobility device other than a wheelchair or scooter, contact access at bonnaroo dot com no later than May 23.
Bonnaroo personnel may ask individuals using an other type of power-driven mobility device for a credible assurance such as a valid Federal or State-issued proof of disability, that the device is required because of a disability. Security will impound inappropriate mobility devices until the end of the event.
Recharging Chairs and Scooters: Some limited recharging for power wheelchairs and scooters is provided at the Access Center. Because of the nature of temporary events, Bonnaroo does not guarantee availability of electricity. Power wheelchair users are welcome to bring their chairs to the Access Center for recharging but should bring their own means of recharging as back up.
Generators up to 1.5 kW, are allowed. A simpler solution may be AC/DC power converters. They range in wattage from 150W up to 5000W. The ones under 400W may be plugged directly into a cigarette lighter socket and provide 1-2 conventional 115V outlets. They can be found in most camping equipment stores or in general catalogs. Power chair and scooter users should consult their owner’s manual to determine charging times and any other unique requirements for their particular model. These are suggestions only and each individual should confirm that the recharging method selected works for their device. Each individual is responsible for recharging his or her own device.
Viewing Areas for Patrons with Mobility Disabilities: There’s nothing like being in the crowd, watching your favorite band. Everybody is shoulder to shoulder, swaying to the music, hands in air – Awesome, right? Right! Unless you use a wheelchair. That’s why Bonnaroo provides raised viewing platforms and other reserved areas for patrons with mobility disabilities. To find their locations ask at the Access Center, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.
Who May Use these Areas? Patrons who use wheelchairs will be able to use the platforms and reserved areas without a pass. Patrons with mobility disabilities who don’t use a wheelchair but who have a disability that substantially limits their ability to stand may stop by the Access Center to request a pass to use these reserved areas. Those who have slight injuries need not apply.
Companion Policy: Each person with a disability may bring one companion into the reserved viewing areas. Families, consisting of no more than two adults and any children less than 18 years of age, when one member of the family has a disability, may stay together in the reserved areas.
What’s NOT Cool? Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the Access areas defeats the purpose. Have a heart; do NOT abuse the system!
Folding Chairs: While there is usually enough space, there may be times when access is difficult, especially during very popular shows. Some chairs are provided but a seat is not guaranteed. You may bring your own folding concert chair. Low-backed, folding, concert chairs that sit less than one foot off the ground are allowed in the venue. Patrons who are not able to sit so low to the ground may write to access at bonaroo dot com to request permission to bring a higher chair, or stop by the Access Center once on site.
What Stage: At the What Stage, there are two raised platforms reserved for patrons with mobility disabilities. One platform is directly in front of the guest bleachers, along the right side of the field as you face the stage. The other platform is in the middle of the field.
Which Stage: At the Which Stage, there is a raised platform, reserved for patrons with mobility disabilities, set back in the field. There is also a reserved section for patrons with mobility disabilities directly in front of the Which Stage. Enter this area from the right side as you face the stage.
Music Performance Tents: Inside the This, That, and The Other performance tents, by the sound-mixing platform, towards the back of the tent, there is a raised platform reserved for patrons with mobility disabilities.
Comedy and Movie Tents: Inside the Movie tent scattered throughout the audience, spaces for wheelchair users and an adjacent companion seat are reserved. In the Comedy Tent there is a reserved section for people who use wheelchairs and one companion.
OTHER ACCESSIBLE FEATURES
Accessible Portable Toilets and Showers: Accessible portable toilets are available in the Accessible Camping area and wherever other portable toilets are located. Showers are available for a fee. Accessible portable showers are located in the Accessible Camping Area and in the VIP area. If the VIP showers are locked, check with VIP staff.
Protected Water Station Access: During daylight hours, volunteers will be posted at two water stations in Centeroo to make it easier for patrons with mobility disabilities to have access to water spigots.
Centeroo Access Entrance: The Access Entrance to Centeroo has moved closer to the main pedestrian entrance. Look for signs with the wheelchair symbol. People who do not use wheelchairs will need a pass from the Access Center to use this entrance.
Accessible ATMs: Check the Access Map for locations of accessible ATMs.
Services That Are Not Provided: Wheelchair push service and personal care attendants are not provided.
2013 Access Guide (2)
SECTION 4: Services for Patrons Who Are Deaf or Hard of Hearing
American Sign Language – Reservations Needed: Bonnaroo has an American Sign Language team available. Because it takes quite a lot of time for the interpreters to study and practice the music, please make your request for interpreting services as soon as possible. Today is best. May 16 is OK. And, please, no later than May 23. The sooner you make your request, the better we can serve you. If you know the schedule, be specific about the dates and times for performances that you would like interpreted. Otherwise, just knowing the artist will help tremendously. We can work out the schedule later. Make requests to access at bonnaroo dot com. Include your cell phone number in your request. During the event, stop by the Access Center to see the entire interpreter schedule and to learn where to meet with your interpreters. Some of the interpreter locations have changed this year. The Lead Interpreter will want to exchange contact information with you.
Assistive Listening Devices – Reservations Needed: Patrons who are hard of hearing may wish to check out an assistive listening device (ALD). An ALD is a small receiver with ear buds or headphones that picks up the sound from the sound system and allows the individual to adjust the volume to his or her liking. Bonnaroo uses FM assistive listening systems. ALDs may be checked out at the Access Center. The Access Center is open from 10 AM to 10 PM. Make reservations by writing to access at bonnaroo dot com by May 23. Note whether or not you use a hearing aid with a telecoil and include your cell phone number. There is no fee to use the ALD but photo ID and a deposit is required to ensure return of the device. Check with us to find out the amount and form of the deposit.
TTY – Text Telephone: A TTY is available for people who are deaf or hard of hearing. It is located at the main info booth in Centeroo.
Open Captioning Available in the Cinema Tent: Many movies have open captioning capabilities. Please place your request with a Cinema Tent staff person at least 10 minutes before the start of the movie. Security personnel can help direct you to a staff person.
SECTION 5: Services For Patrons Who Are Blind Or Have Low Vision
Large Print: Large print programming information is available at the Access Center.
Braille: Anyone wishing to have his or her own copy of a Braille translation of programming information should contact access at bonnaroo dot com by May 23. One copy will remain at the Access Center and is available to read at any time.
Guided Tour: To schedule a one-time guided tour of Centeroo, contact access at bonnaroo dot com no later than May 23.
Camp Closer: Patrons who are blind or have low vision may opt to camp in the Accessible Camping area. Your government-issued accessible parking tag will make it possible to camp in this area. Use the Access Lane at the tollbooths. See “Getting to the Event” in this Access Guide, for more details. And no, you don’t need to have a driver’s license to get an accessible parking tag.
SECTION 6: Service Animals
NEW: Service Dogs YES, Pets NO: Service DOGS and miniature horses that are trained to assist an individual with a disability are allowed at Bonnaroo. Other types of animals and pets are NOT allowed. Other animals and pets will be picked up and placed with the local humane society.
Those who masquerade their pet as a service animal will be ejected from the site without refund.
SECTION 7: Medical Considerations
Syringes: A person bringing a syringe will need to show medication in prescription packaging with name on the label, and photo ID.
Medication: Medication may be stored in the refrigerator in the Medical Tent in Centeroo. The tent opens at about 11 AM on Thursday and closes at 10 PM Sunday evening. Be sure to pick up your medication before the tent closes. Ice is available for purchase for those who wish to keep their medication at their campsite in a cooler. TIP: Ask your pharmacist for smaller travel-size prescription bottles.
Medical Waste Disposal: Please dispose of your medical waste and sharps in the proper disposal at the Pod in Accessible Camping. Please do not dispose of these things in the trash barrels. We appreciate your consideration for our volunteers and staff who handle the trash bags.
Medical Stations: There are 12 medical stations located throughout the campground areas, several of which are open 24 hours per day. One medical station in Centeroo is open 24 hours per day. Their locations are indicated on the map. An emergency medical technician, equipped with a two-way radio, is stationed at each Pod. There is a Pod in the Accessible Camping area. Ambulances are standing by and there is a medical center in Manchester. There are pharmacies in Manchester as well.
Recharging Medical Devices: At the Access Center, there are a limited number of outlets available to recharge batteries for medical devices. Because of the nature of temporary events, Bonnaroo does not guarantee availability of electricity and patrons leave their batteries at their own risk. For more information, see “Recharging Chairs and Scooters” in this guide.
CPAP and Overnight Medical Device Systems: Those who use CPAP machines or other types of powered medical equipment overnight, should contact access at bonnarro dot com by May 23.
Service Animal Relief Area: There is a service animal relief area within the Accessible Camping area.
Camping Close: Because of heat and distance, and to keep an animal in top performance, it may be easier on service animals if they and their owners camp in the Accessible Camping area. Those with service animals that want to camp in the Accessible Camping area but do not have a government-issued accessible parking pass, should contact access at bonnaroo dot com by May 23.
NEW: Pacemakers: If you use a pacemaker write to firstname.lastname@example.org before arrival.
SECTION 8: Other Access Program Tips
Keeping Your Cool: Yes, it is HOT in Tennessee in June. To help cool down, pass through one of the misting tents available in Centeroo and the Main Venue, or spend some time cooling your heals in the air-conditioned Comedy Tent or Movie Tent. You are also welcome to rest in the shaded Access Center tent. You are allowed to bring a small soft-sided cooler into the venue, which you may want to keep stocked with ice and water. Small umbrellas are permitted. Go to a Medical Tent or ask Bonnaroo personnel to call for medical if you need medical attention.
Ice: Ice is sold at the general stores and from ice trucks.
Vendors: If assistance is needed while conducting business with a vendor, request the assistance from the vendor, a member of the Access Team, or any Bonnaroo staff person.
Special Dietary Needs: Those who have special dietary needs may bring small amounts of food, for personal use only, into the venue. Factory sealed, non-glass, water bottles, or empty containers to fill at the water stations, are also allowed.
Special Permissions: Those who need permission to bring special items through the Centeroo gates, into the venue, should contact access at bonnarro dot com by May 23. Examples include higher chairs because of arthritis, small umbrellas because of high sensitivity to sun, food for personal use because of allergies, etc.
Requests for Accommodations: If you need an accommodation that Bonnaroo’s Access Program does not already provide please make your request right away and no later than May 23. For an event this size, last minute requests are very difficult to process. Contact access at bonnaroo dot com as soon as possible. Some services may be available without advance notice. Please stop by the Access Center to ask for assistance. We want your visit to Bonnaroo to go as smoothly as possible.
Thank you for attending Bonnaroo!