Tuesday, April 28, 2020

2020 Update: Refunds

Thank you Bonnaroovians for your patience as we continue to navigate through these unprecedented times together.  We wanted to take a moment to provide you with a status update on Bonnaroo 2020.  This year’s festival has been rescheduled to September 24-27, 2020, and your tickets will automatically be valid for the new date. We hope that you will hang on to your tickets and join us in Manchester this fall.

We understand that as a community some of us are facing challenging times; we hear you, we care about you,  and know that our hearts are with you.  If you are unable to attend the rescheduled dates, we are now offering the opportunity to request a full refund.

Refunds may be requested beginning May 1, 2020 starting at 9 am ET by following the instructions below. Requests must be received by May 31, 2020 at 11:59 pm ET.  Refunds will be processed in as little as 30 days following the May 31 deadline. Your refund will be issued to your original method of payment.

  • To request a refund on all tickets purchased via Front Gate tickets. Please Click HERE.
  • To request a refund on all hotel/airport shuttle packages. Please Click HERE.
  • To request a refund on all Nashville shuttle packages. Please Click HERE.
  • To request a refund on all tickets purchased via Fevo for Groop… Click HERE.
  • To request a refund on all tickets purchased via Lyte (ticket exchange) Click HERE.
  • To request a refund on all tickets purchased via Pollen / Ambassador Click HERE
HOW TO REQUEST A REFUND:
  1. Visit https://bonnaroo.frontgatetickets.com/ and log into your Front Gate Tickets account
  2. Select the “Your Account” button and then “Order History” at the top navigation bar. This will take you to your ticket purchase.
  3. Select “View Order Detail” on the order number you wish to have refunded.
  4. Click the “REQUEST REFUND” button at the top of your order details. It will automatically initiate the process to refund that ticket order.

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