Bonnaroo is committed to protecting your privacy. Any information you provide to Bonnaroo via the Service will be used solely as outlined in this Policy. Such use may include, for example, the facilitation of commercial transactions and to provide you with a more personalized experience. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY AND THE PRACTICES DESCRIBED HEREIN, PLEASE DO NOT USE THE SERVICE, AND IN PARTICULAR PLEASE DO NOT SUBMIT ANY INFORMATION TO US THROUGH THE SERVICE.
If, after reviewing this Policy, you have any questions about the Policy or any of the practices described herein, you may contact us at email@example.com. You also have the right to tell us to us to keep your information confidential and not share it with any third party, by emailing your written request to firstname.lastname@example.org. Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. After your request has been fulfilled, the only disclosures we will make are those required by law.
Personal Data Collected Through the Service or Third Party Applications.
Other than cookies (described below), the only personal data Bonnaroo currently collects through the Service is the information you voluntarily give us when you use our Service. For example, you may use this Service to contact Bonnaroo with questions and comments. When you fill out a form on our Service, you may provide your name and other contact information, including your company’s name, your e-mail address, and your mailing address or the mailing address of your company or other personal information. If you do not wish to fill out all of the information on the form you are not required to do so. Most of our registration forms require only your name and e-mail address. When you submit information to us through bonnaroo.com, a confirmation e-mail will be sent to any valid e-mail address you provide. When you use our websites to search for information about our festival, you are not providing us with any personal information. We offer the search features as a service to you. Bonnaroo does not collect or retain any identifying information about you when you use the search features.
Information collected through the App includes any information identified in this policy that may be collected through the Site and, in addition, the App may collect location data, in the forms of both GPS data and/or beacon transmitter data, (if enabled on your mobile device).
Personal Data Collected Through RFID Wristband Purchase
When purchasing tickets to Bonnaroo, the purchaser may be required to provide our third party vendors or agents with the information necessary to process their ticket order; specifically, name, address, credit card number, and other information required by them, according to the terms of such third parties’ privacy policies. By providing such information to such parties, you consent to their use of such information to provide such tickets, and hereby release Bonnaroo from any liability with respect to such information collected by third parties. If you register your wristband, either through the App, the Site, or otherwise, and opt-in to proximity notifications using Beacon technology and/or notifications based on your GPS location as provided by your mobile device through the App, you consent to collection of your personal information, including location data and any purchases made on site at the Bonnaroo Festival, through the Service (where possible) using a variety of methods, including but not limited to, cookies, beacons, location data, and others (“Collection Tools”). You may opt-out of these notifications any time, including turning off your mobile device’s ability to share location data. If you do turn off these Collection Tools, you may not have access to many features that make your experience more efficient and enjoyable, and some features may not function properly.
Once you receive your wristbands, each individual in your party will be required to register that wristband on-line as theirs and theirs alone. Users may also associate a mobile device with their wristbands, and in doing so authorize collection of similar data to Bonnaroo or to third parties.
Use of Personal Data Collected Through the Site.
Bonnaroo uses the personal data information you provide to provide requested services, answer your questions, and/or resolve any problems. Bonnaroo also use this information to help us improve the content and functionality of our websites, to better understand our customers and markets, and to improve our products and services. Bonnaroo may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, any communication we send you will contain instructions permitting you to “unsubscribe’ from receiving future communications.
Similarly, we may provide “subscription” e-mail services, either directly or through affiliates, which enable you to receive current news and updates about the Bonnaroo Music & Arts Festival. For all such services, we will provide an opportunity to “unsubscribe” from, or cancel, the subscription. Please see the Terms and Conditions page for more information about our use of the communications we receive through the Site.
Bonnaroo also works with other third party companies who may use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your interaction with us, including advertising. These companies may not recognize or respond to DNT headers from web browsers. You may contact us at email@example.com to opt-out of receiving such ads. Note that if you opt-out from these third party tracking technologies, you may still see our ads at other websites, but the ads will not be tailored using third party tracking technologies associated with our website.
Registration of RFID Wristbands and Use of Personal Data Collected through RFID Wristband Purchase and Registration
When a ticket order is placed with us, we collect certain data during the order process. In addition, when the individual RFID wristbands issued are registered, we collect certain data about the person registering the RFID wristband. By registering your RFID wristband with us, your RFID wristband will be associated with you, as opposed to your ticket order which may have included more than one ticket. In addition, registering your RFID wristband gives you the opportunity to receive communications about the festival from us.
Bonnaroo may use the personal data information you provide when you purchase tickets and, additionally, the information you provide when you register your RFID wristband, to contact you with information about your order or the festival. Bonnaroo may also use this information to help us improve the content and functionality of our festival operations, to better understand our customers and markets, and to improve our products and services. Further, Bonnaroo may use the information we collect during the ticket ordering and RFID wristband registration to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each email communication we send you will contain instructions permitting you to unsubscribe from receiving future email communications.
Additionally, we may use the anonymous data provided by RFID technology for internal purposes, such as data analysis, to continually improve the operation of the festival. This data might include, but is not limited to, how many visitors enter the festival Site, the date and time of their visit, the number of times they entered and exited, and which entrances and exits they came through. Your RFID wristband will allow the limited set of employees at the festival who have access to our ticketing systems in order to provide ticketing and RFID wristband related customer service to scan the RFID wristband and retrieve information we collect during the ticket ordering and RFID wristband registration processes. Our employees scanning RFID wristbands at the gates will not have access to our ticketing system, your ticket order information or your RFID registration information. When you scan your RFID wristband at one of our gate scanners, that process provides us information about your entry into the festival or the applicable part of the festival where the scanner is located.
Anonymous Data Collected by the Site.
In addition to the information you provide when you use our websites, Bonnaroo uses technology to collect anonymous information about the use of our websites. For example, we use technology to track how many visitors access our websites, the date and time of their visit, the length of their stay, and which pages they viewed. We also use technology to determine which web browsers our visitors use and the address from which they accessed our Service (for example, if they connected to a Bonnaroo website by clicking on one of our banner ads).
This technology does not identify you personally. It simply enables us to compile statistics about our visitors and their use of our Service. Bonnaroo use this anonymous data and may share such anonymous information with third parties to improve the content and functionality of our websites, to better understand our customers and markets, and to improve our products and services.
Note that the Service does not take any action at this time with respect to “do not track” signals or other similar signals.
Disclosure of Your Personal Data.
While no method of data transmission is guaranteed against unlawful third party interception or other misuse, Bonnaroo uses commercially reasonable efforts to ensure protection of your data, including industry-standard encryption and offline security methods at our physical facilities. Bonnaroo employees and contractors may have access to personal data. Such access will be limited to a need-to-know basis, and also subject to the terms of this policy.
In order to use certain features, you may have to adjust your privacy settings and share more information. You may also choose to share your activity, or link the App, to other platforms such as social media platforms (e.g., Twitter, Facebook). Please read the privacy policies of those platforms as information provided to the Service (including the App) published on those platforms will no longer be governed by this Policy. Accordingly, any information provided to such social media platforms may be used by Bonnaroo to direct advertisements or other information to you.
This Service may make chat rooms, forums, message boards, and/or news groups available to its users. You are not required to provide any personal information when using these areas, but you may choose to do so. Please remember that any information that is disclosed in these areas becomes public information, and Bonnaroo cannot ensure the security of any information you choose to make public in such areas. Bonnaroo also cannot guarantee that parties who have access to such publicly available information will respect your privacy. Accordingly, please exercise extreme caution when deciding to disclose your personal information in these areas.
Bonnaroo does not knowingly collect personal data from children under the age of thirteen. If you are under thirteen, please do not give us any personal data. If you have reason to believe that a child has provided personal data to Bonnaroo, please contact us, and we will make all commercially reasonable efforts to delete that information from our databases.
We support the guidelines and regulatory requirements provided in the children’s online privacy protection act (COPPA): https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
Links to Other Websites.
Bonnaroo owns all right, title and interest in and to the Service and its proprietary content, including all intellectual property rights therein. All rights not expressly granted to you herein are expressly reserved to us.
Modification or use of our proprietary content for any purpose other than as expressly permitted herein or on the Service is strictly prohibited. No right, title, or interest in any such content is transferred to you as a result of accessing it through the Service. Unless otherwise specified, you may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, link to or frame in another website, use on any other website, transfer or sell any proprietary content obtained from the Service, without written permission from Bonnaroo. The foregoing prohibition expressly includes, but is not limited to, the practices of “screen scraping” and “data mining.” All trademarks, service marks, and logos (“Trademarks”) displayed on the Service, with or without attribution, are registered and/or unregistered trademarks of Bonnaroo or third parties. Nothing in or on the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right in or to the Trademarks without express written permission of Bonnaroo or the applicable third party. Limitation of Liability.
Please be advised that there are security, access availability, and other risks associated with using open networks such as the Internet. By accessing and using our Service, you expressly assume these risks. While we intend that the content in or on our Service is accurate and reliable, errors and inaccuracies may occur. In addition, we may make changes, modifications, additions, deletions and improvements to the content provided herein at any time. Accordingly, we cannot and do not warrant:
• the safety, reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of content on the Service;
• freedom from human and machine errors, omissions, delays, interruptions or losses, including loss of data;
• that the Service and its content is free of infection by viruses, worms, or other code that may harm your computer or system;
• that access to the Service will be uninterrupted or error-free; or
• that defects or inaccuracies will be corrected by a time certain.
THE SERVICE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE BASIS” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, BONNAROO DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT AND ANY WARRANTIES ARISING FROM THE COURSE OF DEALING OR PERFORMANCE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR ACCESS AND USE OF THE SERVICE AND ITS CONTENT. By providing us with any personal information, including information provided to third parties and collected and obtained from such third parties (e.g., information provided and/or collected based on authorization given to third parties such as social media Service), you expressly and unconditionally release and hold harmless Bonnaroo from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Bonnaroo takes efforts to ensure the proper and appropriate use of Bonnaroo data provided by Bonnaroo to third party companies, promotional partners or vendors, Bonnaroo is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by Bonnaroo. Under no circumstances shall Bonnaroo be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages, whether based in contract, tort or otherwise, arising out of or relating in any way to your access or use of the Service or its content, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Service and/or its content is to stop using the Service and/or the content. Special Note to International Users.
The Service is hosted in the United States and is intended for and directed to users in the U.S., in particular, users interested in or attending the Bonnaroo Music and Arts Festival in Manchester, TN, USA. If you are a consumer accessing the Service from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from U.S. laws, please be advised that, through your continued use of the Service, which is governed by U.S. law and this Policy, you are transferring your personally identifiable information and other information to the U.S., and you consent to such transfer.
YOUR CALIFORNIA PRIVACY RIGHTS
If an individual person uses the Service and is a resident of California, then this section may apply.
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers' personal information with third-parties. These businesses are required to accept requests for disclosures of these policies from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry to the designated address. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of any third-party businesses. In limited circumstances, customers' failure to submit requests in the manner specified will not require a response from the business.
If you are a current Bonnaroo customer in California, you may request such information from Bonnaroo by sending an email correspondence noting your name, address, and email address. You must also include a request that Bonnaroo provide such information to you using the following or similar verbiage. "I request that Bonnaroo provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code." The same request may be made by regular mail by sending the above information to:
Festival Holdings, LLC
25 East 21st Street, 10th Floor
New York, NY 10010
We can be reached via e-mail at firstname.lastname@example.org or you can reach us by telephone at 1-865-523-2665.